Kent Property Compliance ("KPC", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, request a quote, or submit an enquiry through our website, Facebook or Instagram, including Meta lead forms.

1. Who we are

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Kent Property Compliance is a property compliance coordination business based in Kent, UK. We coordinate services including Gas Safety Certificates (CP12), Electrical Installation Condition Reports (EICRs) and Energy Performance Certificates (EPCs) for landlords, letting agents and property professionals across Kent and London.
 

Contact: Kentpropertycompliance@gmail.com

2. Information we collect

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When you contact us, request a quote, or submit an enquiry, we may collect:
 

• Your name

• Telephone number

• Email address

• Property address

• Property details relevant to the service requested

• The compliance service you are enquiring about, such as Gas Safety, EICR or EPC

• Any other information you voluntarily provide

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If you submit an enquiry through a Facebook or Instagram lead form, the information you provide is shared with us by Meta so that we can respond to your enquiry.

We only ask for information that is reasonably necessary to respond to your enquiry or provide our services.

3. How we use your information

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We may use your personal information to:
 

• Respond to your enquiry

• Contact you about the service you have requested

• Provide quotations

• Arrange and coordinate engineer or contractor visits

• Coordinate compliance certificates and related services

• Send invoices and job-related correspondence

• Maintain business and financial records

• Manage and improve our services

• Comply with legal and regulatory obligations

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Where permitted by law, we may also use your contact details to provide information about KPC's services or other relevant business communications. You can object to direct marketing at any time.

4. Lawful basis for processing

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Depending on the circumstances, we rely on one or more of the following lawful bases under UK data protection law:
 

Taking steps at your request: where you contact us to request information, a quotation or a service.
 

Contract: where we need to process your information to provide services you have requested or entered into an agreement for.
 

Legitimate interests: where processing is necessary for legitimate business purposes, such as managing our business, improving our services, maintaining records and, where permitted, carrying out relevant direct marketing.
 

Legal obligation: where we are required to process or retain information to comply with a legal or regulatory requirement.
 

Where we rely on legitimate interests for direct marketing, you have the right to object to that marketing.

5. Sharing your information

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We may share relevant information with trusted third parties where necessary to provide the service you have requested.
 

This may include:
 

• Qualified and appropriately vetted engineers or contractors carrying out compliance work

• Service providers supporting our business operations

• Accounting or professional advisers where necessary

• Technology and advertising platforms used to operate our website and marketing activities

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For example, where you request an EICR, Gas Safety Certificate or EPC, we may need to provide the relevant property and contact information to the engineer or contractor carrying out the work.

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We do not sell your personal information.
 

Where we use third-party platforms such as Meta, Wix, Google or other service providers, those organisations may process personal information in accordance with their own privacy policies and terms.
 
6. Meta, Facebook and Instagram
 

We may use Meta's advertising services, including Facebook and Instagram lead forms, to generate enquiries.
 

If you submit your information through a Meta lead form, Meta may process your information as part of providing its services, and KPC may receive the information you choose to submit so that we can respond to your enquiry.
 

Our use of the information we receive from Meta is governed by this Privacy Policy.

You can review Meta's own privacy information through Facebook or Instagram.
 
7. How long we keep your information
 

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
 

Where you become a customer, we may need to retain certain records for longer to meet legal, accounting, tax or other regulatory requirements.
 

Financial and accounting records may generally need to be retained for up to six years.
 

Where information is no longer required, we will take reasonable steps to securely delete or dispose of it.
 
8. Your rights
 

Under applicable UK data protection law, you may have rights including:
 

• The right to access your personal information

• The right to correct inaccurate or incomplete information

• The right to request deletion of your information in certain circumstances

• The right to request restriction of processing in certain circumstances

• The right to object to certain processing

• The right to object to direct marketing

• The right to withdraw consent where processing is based on consent
   

To exercise your rights, contact:
 

Kentpropertycompliance@gmail.com
 

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.
 
9. Cookies and online advertising
 

Our website may use cookies and similar technologies to provide functionality, understand website usage and support our advertising activities.
 

Where applicable, we will obtain consent for cookies or similar technologies that require consent under applicable law.
 

Third-party services, including advertising and analytics providers, may also use cookies or similar technologies in connection with their services.
 
10. Data security
 

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
 

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
 
11. Changes to this Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.
 

The "Last updated" date at the top of this page will show when the policy was most recently updated.
 
12. Contact us
 

If you have any questions about this Privacy Policy, how we use your information, or wish to exercise your data protection rights, please contact:
 

Kent Property Compliance

Email: Kentpropertycompliance@gmail.com